2020

Quality 

SErvice

retailer

of the year

Participating retail brands of “Quality Service Benchmarking Assessment”, with excellent service performance, will be recognized by the highly-represented seasonal or annual awards among retail industry

Enquiry:

2866-8311 / qsp@hkrma.org

QUALITY SERVICE RETAILER OF THE YEAR

 

Participating retail brands of “Quality Service Benchmarking Assessment”, with excellent service performance, will be recognized by the highly-represented seasonal or annual awards among retail industry.  The service of the awarded brands delivers three important service elements including “Quality Service”, “Satisfied Customer” and “Professional Staff”.​

"Quality Service Retailer of the Year" is the annual award of the Association's "Quality Service Programme - Quality Service Benchmarking Assessment for retailers with the highest ranking on retail service in 4 consecutive assessment period in the year (i.e. October to December, January to March, April to June, and July to September), including:

(1) Excellent Service Retailer of the Year 
(2) Quality Service Retailer of the Year - Gold, Silver and Bronze Awards

(Flagship Stores and Chain Stores)
(3) Quality Service Retailer of the Year - Category Awards
(4) Quality Service Retailer of the Year - Gold, Silver, Bronze Award (Shopping Malls)

EXCELLENT SERVICE RETAILER OF THE YEAR

 

“Excellent Service Retailer of the Year " are granted to the “Excellent Service Retailer of the Year ” or “Gold Award Winner of Quality Service Retailer of the Year” in the previous year and has made the highest score among all participating brands in the current year.

EXCELLENT SERVICE RETAILER OF THE YEAR
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QUALITY SERVICE RETAILER OF THE YEAR

GRAND AWARDS

 

Chain Stores (Above 5 outlets)

GOLD AWARD
SILVER AWARD
BRONZE AWARD
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Flagship Stores (5 outlets or below)

GOLD AWARD
SILVER AWARD
BRONZE AWARD
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QUALITY SERVICE RETAILER OF THE YEAR

CATEGORY AWARDS

Automobile
Beauty Products / Cosmetics
Department Stores
Electronic & Electrical Appliances
Fashion & Accessories Category
Fashion & Accessories – High Fashion Category
Fashion & Accessories – Sports & Outdoor Products Category
Fastfood / Restaurants
Footwear Category
Furniture & Home Accessories
Health Care Products
Infant and Child Merchandise
Personal Care Products Category
Premium Life-style
Quality Living
Retail (Services)
Specialty Stores - Physical Wellness (Health / Vision)
Specialty Stores - Underwear & Nightwear
Supermarkets
Telecommunications
Watch & Jewellery
Well-Being Products
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SHOPPING MALLS

GOLD AWARD
SILVER AWARD
Temple Mall
BRONZE AWARD
Show More
 
 
 
 

CONTACT INFO

Tel: (852) 2866 8311

Email : admin@hkrma.org

Website : www.hkrma.org

Copyright © 2020 The Hong Kong Retail Management Association. All rights reserved.

Footwear Category