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2020

Quality 

SErvice

retailer

of the year

Participating retail brands of “Quality Service Benchmarking Assessment”, with excellent service performance, will be recognized by the highly-represented seasonal or annual awards among retail industry

Enquiry:

2866-8311 / qsp@hkrma.org

QUALITY SERVICE RETAILER OF THE YEAR

 

Participating retail brands of “Quality Service Benchmarking Assessment”, with excellent service performance, will be recognized by the highly-represented seasonal or annual awards among retail industry.  The service of the awarded brands delivers three important service elements including “Quality Service”, “Satisfied Customer” and “Professional Staff”.​

"Quality Service Retailer of the Year" is the annual award of the Association's "Quality Service Programme - Quality Service Benchmarking Assessment for retailers with the highest ranking on retail service in 4 consecutive assessment period in the year (i.e. October to December, January to March, April to June, and July to September), including:

(1) Excellent Service Retailer of the Year 
(2) Quality Service Retailer of the Year - Gold, Silver and Bronze Awards

(Flagship Stores and Chain Stores)
(3) Quality Service Retailer of the Year - Category Awards
(4) Quality Service Retailer of the Year - Gold, Silver, Bronze Award (Shopping Malls)

EXCELLENT SERVICE RETAILER OF THE YEAR

 

“Excellent Service Retailer of the Year " are granted to the “Excellent Service Retailer of the Year ” or “Gold Award Winner of Quality Service Retailer of the Year” in the previous year and has made the highest score among all participating brands in the current year.

EXCELLENT SERVICE RETAILER OF THE YEAR

QUALITY SERVICE RETAILER OF THE YEAR

GRAND AWARDS

 

Chain Stores (Above 5 outlets)

GOLD AWARD

SILVER AWARD

BRONZE AWARD

Flagship Stores (5 outlets or below)

GOLD AWARD

SILVER AWARD

BRONZE AWARD

QUALITY SERVICE RETAILER OF THE YEAR

CATEGORY AWARDS

Automobile

Beauty Products / Cosmetics

Department Stores

Electronic & Electrical Appliances

Fashion & Accessories Category

Fashion & Accessories – High Fashion Category

Fashion & Accessories – Sports & Outdoor Products Category

Fastfood / Restaurants

Footwear Category

Furniture & Home Accessories

Health Care Products

Infant and Child Merchandise

Personal Care Products Category

Premium Life-style

Quality Living

Retail (Services)

Specialty Stores - Physical Wellness (Health / Vision)

Specialty Stores - Underwear & Nightwear

Supermarkets

Telecommunications

Watch & Jewellery

Well-Being Products

SHOPPING MALLS

GOLD AWARD

SILVER AWARD

BRONZE AWARD