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2020

Seasonal

Service

leaders

4th Quarter Industry Performance

Industry Service Performance Benchmarking Index: 88.54%

Participating Brands: 93 brands with 1,816 retail outlets

Enquiry:

2866-8311 / qsp@hkrma.org

SEASONAL AWARDED SERVICE LEADER

 

Participating retail brands of “Quality Service Benchmarking Assessment”, with excellent service performance, will be recognized by the highly-represented seasonal or annual awards among retail industry.  The service of the awarded brands delivers three important service elements including “Quality Service”, “Satisfied Customer” and “Professional Staff”.​

The Association is pleased to announce the "Service Industry Leaders" and "Service Category Leaders" of the 4th quarter (July to September 2020) of 2020 Quality Service Benchmarking Assessment” under “HKRMA Quality Service Programme” .

(Original named Mystery Shopper Programme)

Industry Service Performance Benchmarking Index: 88.54%

Participating Brands: 93 brands with 1,816 retail outlets

Service Industry Leaders

(2020 4th Quarter)

The brands that scored the TOP 3 highest overall percentage among all participating retails brands for this period.

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Service Category Leaders

(2020 4th Quarter)

The brand that scored the highest percentage within its own business category during the assessment period.

Automobile
汽車
Beauty Products / Cosmetics
化粧品店
Department Stores
百貨公司
Electronic & Electrical Appliances
電子及電器店
Fashion & Accessories
時裝飾物店
Fashion & Accessories - High Fashion
時裝飾物店 - 高級時裝
Fashion & Accessories - Sports & Outdoor Products
時裝飾物店 - 運動及戶外用品
Fastfood / Restaurants
快餐店/餐廳及酒樓
Footwear
鞋類
Furniture & Home Accessories
傢俱及居室用品
Health Care Products
健康產品
Infant and Child Merchandise Category
嬰兒及兒童商品
Personal Care Products
個人護理產品
Premium Life-Style
高雅•時尚生活品味
Quality Living
優質家居生活
Retail (Services)
零售(服務)
Shopping Mall
商場
Specialty Stores – Physical Wellness (Health / Vision)
專門店 - 體健及視光產品
Specialty Stores - Underwear & Nightwear
專門店 - 內衣及家居服
Supermarkets
超級市場
Telecommunications
電訊
Watch & Jewellery
鐘錶及珠寶店
Well-Being Products
健態生活產品
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CONTACT INFO

Tel: (852) 2866 8311

Email : admin@hkrma.org

Website : www.hkrma.org

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