SEASONAL AWARDED SERVICE LEADER
Participating retail brands of “Quality Service Benchmarking Assessment”, with excellent service performance, will be recognized by the highly-represented seasonal or annual awards among retail industry. The service of the awarded brands delivers three important service elements including “Quality Service”, “Satisfied Customer” and “Professional Staff”.
The Association is pleased to announce the "Service Industry Leaders" and "Service Category Leaders" of the 2021 1st quarter (October to December 2020) of Quality Service Benchmarking Assessment under HKRMA Quality Service Programme .
(Original named Mystery Shopper Programme)
Industry Service Performance Benchmarking Index: 88.68%
Participating Brands: 88 brands with 1,526 retail outlets
Service Industry Leaders
(2021 st Quarter)
The brands that scored the TOP 3 highest overall percentage among all participating retails brands for this period.
Service Category Leaders
(2021 1st Quarter)
The brand that scored the highest percentage within its own business category during the assessment period.
Beauty Products / Cosmetics
Electronic & Electrical Appliances
CHEVIGNONFashion & Accessories
columbiaFashion & Accessories - Sports & Outdoor Products
時裝飾物店 - 運動及戶外用品
Fastfood / Restaurants
Furniture & Home Accessories
Health Care Products
Personal Care Products
Specialty Stores - Underwear & Nightwear
專門店 - 內衣及家居服
專門店 - 內衣及家居服
Watch & Jewellery