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2020

Seasonal

Service

leaders

1 st Quarter Industry Performance

Industry Service Performance Benchmarking Index: 94.99%

Participating Brands: 110 brands with 1,904 retail outlets

Enquiry:

2866-8311 / qsp@hkrma.org

SEASONAL AWARDED SERVICE LEADER

 

Participating retail brands of “Quality Service Benchmarking Assessment”, with excellent service performance, will be recognized by the highly-represented seasonal or annual awards among retail industry.  The service of the awarded brands delivers three important service elements including “Quality Service”, “Satisfied Customer” and “Professional Staff”.​

The Association is pleased to announce the "Service Industry Leaders" and "Service Category Leaders" of the 1 st quarter (October to December 2019) of 2020 Quality Service Benchmarking Assessment” under “HKRMA Quality Service Programme” .

(Original named Mystery Shopper Programme)

Industry Service Performance Benchmarking Index: 94.99%

Participating Brands: 110 brands with 1,904 retail outlets

Service Industry Leaders

(2020 1st Quarter)

The brands that scored the TOP 3 highest overall percentage among all participating retails brands for this period.

GOLD AWARD

GOLD AWARD

GOLD AWARD

GOLD AWARD

GOLD AWARD

GOLD AWARD

SILVER AWARD

SILVER AWARD

BRONZE AWARD

BRONZE AWARD

Service Category Leaders

(2020 1st Quarter)

The brand that scored the highest percentage within its own business category during the assessment period.

Automobile

Beauty Products / Cosmetics

Department Stores

Electronic & Electrical Appliances

Fashion & Accessories

Fashion & Accessories - High Fashion

Fashion & Accessories - Sports & Outdoor Products

Fastfood / Restaurants

Footwear

Furniture & Home Accessories

Health Care Products

Infant and Child Merchandise Category

Personal Care Products

Quality Living

Specialty Stores – Physical Wellness (Health / Vision)

Specialty Stores – Physical Wellness (Health / Vision)

Retail (Services)

Premium Life-Style

Specialty Stores - Underwear & Nightwear

Supermarkets

Telecommunications

Well-Being Products

Watch & Jewellery

Shopping Mall

CONTACT INFO

Tel: (852) 2866 8311

Email : admin@hkrma.org

Website : www.hkrma.org

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