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quality

Service

programme

AN EFFECTIVE SERVICE PERFORMANCE ASSESSMENT TOOL

 

In light of the rapidly evolving customer journey and requirements on quality service, our Mystery Shopper Programme, which was introduced in 1996, was re-branded as “Quality Service Programme” (QSP).  

 

New elements including technology adoption, innovative customer experience, and enhancing customer communication were added in the shopfront assessment, which serves as an effective service performance assessment tool for retailers.  It helps a wide array of retail brands to enhance their service performance by collecting, analyzing, and gauging a comprehensive coverage of service data and information through mystery assessment visits. 

QUALITY SERVICE PROGRAMME

 

Quality Service Programme (QSP) is covering the following three distinct tiers of service, including the existing industry benchmarking and customization assessment plans, and a newly introduced annual one-off assessment named "Quality Service Recognition" (QSR).

Quality Service

Recognition Scheme (QSR)

A one-off assessment to recognize retail brands with quality service performance

Quality Service

Benchmarking Assessment 

  

A seasonal service performance assessment with industry benchmarking with Quarterly and Annual Awards

2021 1st Quarter - Oct to Dec

Open For Enrollment Now!

Customization Assessment and Tailor-made Training 

 

Tailor-made assessment upon client’s requests on the assessment area with solutions to promote quality service culture and implementing service & brand building strategies

CONTACT INFO

Tel: (852) 2866 8311

Email : admin@hkrma.org

Website : www.hkrma.org

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