Serve as an effective service performance assessment tool for retailers, originally named as Mystery Shopper Programme and introduced in 1996
AN EFFECTIVE SERVICE PERFORMANCE ASSESSMENT TOOL
In light of the rapidly evolving customer journey and requirements on quality service, our Mystery Shopper Programme, which was introduced in 1996, was re-branded as “Quality Service Programme” (QSP).
New elements including technology adoption, innovative customer experience, and enhancing customer communication were added in the shopfront assessment, which serves as an effective service performance assessment tool for retailers. It helps a wide array of retail brands to enhance their service performance by collecting, analyzing, and gauging a comprehensive coverage of service data and information through mystery assessment visits.
QUALITY SERVICE PROGRAMME
Quality Service Programme (QSP) is covering the following three distinct tiers of service, including the existing industry benchmarking and customization assessment plans, and newly introduced recognition schemes named "Quality Service Recognition" (QSR) and
"Flagship Service Recognition" (FSR) .
Recognition Scheme (QSR)/ Flagship Service Recognition (FSR)
A one-off assessment to recognize retail brands with quality service performance
50% of for new members and 2021 renewed members until 30 September 2020
A seasonal service performance assessment with industry benchmarking with Quarterly and Annual Awards
2021 1st Quarter - Oct to Dec
Buy 3 Get 1 Free!
Open For Enrollment Now!