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quality

e-shop

recognition

To raise consumers' confidence

in Hong Kong's e-shops

Enquiry:

2866-8311 / qeshop@hkrma.org

OBJECTIVES
Quality E-Shop Recognition Scheme, introduced by Hong Kong Retail Management Association (HKRMA), provides a comprehensive and objective assessment for e-shops in Hong Kong. The scheme aims to give recognition to quality e-shops and develop industry-wide standards and best practices for online retailing in Hong Kong.
 

To develop industry-wide standards and best practices for online retailing in Hong Kong

Marble Surface

To give recognition to quality e-shops

To raise consumers' confidence in Hong Kong's e-shops

SCHEME FEATURES

  • Well Recognized Organizer

  • Standardized Benchmarking Criteria

  • Independent Assessment Report

  • 10 Top Quality E-Shop Awards to outstanding e-shops

 

ASSESSMENT CRITERIA

 Assessment criteria and mechanism are well justified by HKRMA's independent sub-committee. Stages of assessment include Mystery Shopper Assessment and Final Audit by HKRMA, covering the following criteria based on the framework of "3 Perspectives and 4 Key Qualities". 

3 PERSPECTIVES

4 KEY QUALITIES

STAGE OF ASSESSMENT

STEP 1
 
Complete a FREE E-Shop Health Check to get your e-shop quality report
STEP 2
Submit Online Application and settle payment
STEP 3
Receive a assessment report in 4 to 6 weeks
STEP 4
(PASS) Get your e-shop recognition logo and certification
(FAIL) Submit reassessment application

01

OPERATOR'S TRUST & DEVELOPMENT

02

CUSTOMER

EXPERIENCE

03

CONTRACT

FULFILLMENT

OPERATION

INFORMATION

SERVICE

SYSTEM

RECOGNITION

 

Get 3 recognition in 1 price to raise consumers' confidence 

 

1. Quality E-Shop Recognition

  • Recognized E-Shop would be granted a recognition logo, which used on its e-shop or promotional materials to raise consumers’ confidence, which is valid for 12 months starting from the date of recognition. 
     

  • E-shop who achieves 23 e-shop prerequisites would be recognized as "Quality E-Shop" (Applicable to Plan 1 & 2)
     

  • E-shop who attains 90% or above out of total score would be recognized as "Premium Quality E-Shop" (Applicable to Plan 2 only)
     

  • E-shop who achieves 13 e-shop prerequisites of e-Marketplace or Social Media would be recognized as "Quality e-Marketplace E-Shop" or "Quality Social Media E-Shop". (Applicable to Plan 3 only)
     

  • Renewal is required before the expiry date and use of expired logo is prohibited.

If you run an e-shop with a registered domain name and online check-out, you will get the following recognition logo if assessment is passed.

If you run an e-shop in e-Marketplace or Social Media (Facebook or Instagram), you will get the following recognition logo if assessment is passed.

2. "No Fakes Pledge" Scheme

  • The recognized e-shop of Member Company in retail business would be entitled to get free membership of No Fakes Pledge, a scheme established by the Intellectual Property Department.

  • The Intellectual Property Department reserves the final approval right.

  • Please CLICK HERE for details of "No Fakes Pledge" Scheme.

3. Web Accessibility Recognition

  • To encourage e-shop to be more accessible and friendly for person with disabilities, the scheme has incorporated assessment criteria of Web Accessibility in Full Assessment Plan.

  • E-shop who fulfills the criteria would be additionally awarded for a "Friendly Website Recognition" Logo, granted by Hong Kong Internet Registration Corporation Limited (HKIRC). The HKIRC reserves the final approval right.

  • Please CLICK HERE for details of Web Accessibility Recognition Scheme.

 

REPRESENTATION

 

Recognized e-shop achieves  5 key e-shop elements of T.R.U.S.T. 

T

TRUSTWORTHINESS

  • Sustainable business

  • Good reputation with good track record of sale

R

RECOGNIZED HARDWARE

  • Deployed on a trusted hosting platform or licensed software

  • Hosted in a certified data centre

U

USER-FRIENDLY

  • Quality online customer experience.

  • User-friendly interface with clear navigational menu

  • Smooth transaction process

S

SAFE

  • Provide PCI DSS Payment option(s)

  • SSL Secure Site to protect consumers' personal information and transaction

T

TIMELINESS

  • Timeliness delivery in good condition / good manner

  • Timeliness response with quality customer service

 

ELIGIBILITY

 

The managing company or the participating e-shop shall:

  • have a valid business registration and a physical business address with substantial operation in Hong Kong

  • Be fully operative for at least a year (calculated from the first transaction date);

  • Engage in the retail sale of merchandise or the provision of retail services to individual customers in Hong Kong;

  • Operate in a website with a registered domain name OR in e-Marketplace, which provide online check-out; OR in Social Media platform (Facebook or Instagram);

  • Have no record of trading in counterfeit goods.

PARTICIPATION FEE

 

( i ) For e-shop with registered domain name and online check-out

Plan 1: Standard Assessment 

Assessment includes 23 e-shop prerequisites. E-shops who achieves all prerequisites would be recognized as "Quality E-Shop". "Top 10 Quality E-Shop Award" is not entitled to the recognized e-shops of Plan 1.

Plan 2: All-rounded Assessment

Detail assessment report covering 60+ e-shop assessment items will be provided. E-shop attained 90% or above out of total score would be recognized as "Premium Quality E-Shop".  Recognized e-shops, who pass in the 1st assessment, will enter "Top 10 Quality E-Shop Award" automatically.

( ii ) For Social Media / e-Marketplace E-Shop

Plan 3: Social Media / e-Marketplace E-Shop Assessment

Assessment includes 13 e-shop prerequisites of Social Media (Facebook / Instagram) or e-Marketplace (TaoBao, TMall, HKTVMall etc.).  E-shops who achieves all prerequisites would be recognized as "Quality e-Marketplace E-Shop" or "Quality Social Media E-Shop".  "Top 10 Quality E-Shop Award" is not entitled to the recognized e-shops of Plan 3.

( iii ) Re-assessment 

Participating e-shop, who fails the 1st assessment, is allowed to apply for re-assessment within three months with a maximum of two times upon the receipt of 1st assessment report.

For Retailer with physical outlet(s)

Plan 1: Standard Assessment

Member: HK$2,000

Non-Member: HK$2,400

Plan 2: All-rounded Assessment

Member: HK$3,000 (*50% OFF Discount) 

Non-Member: HK$3,800

*50% off discount is only applicable to New Full Member and 2021 Renewed Member who submit its first application.

For E-tailer without physical outlet(s)

Plan 1: Standard Assessment

Member: Free 

(For 1st Assessment Only)

Non-Member: HK$2,400

Plan 2: All-rounded Assessment

Member: HK$1,000

Non-Member: HK$3,800

 

For Social Media / e-Marketplace E-Shop

Plan 3: Social Media / e-Marketplace 

E-Shop Assessment

Member: HK$680

Non-Member: HK$880

Re-assessment

Plan 1 & 2

Member: HK$1,500/time

Non-Member: HK$1,900/time

 

Plan 3

Member: HK$500/time

Non-Member: HK$650/time

I am interested in applying for Quality E-Shop Recognition, please contact me for details!
I am also interested in:

WHAT OUR QUALITY

E-SHOPS SAY

「優網店」認證及獎項令我們被香港市場肯定,令我們更有信心面對全球化的發展。

此認證及獎項在業界是對我們團隊的肯定,亦可加強供應商及消費者對我們的信心。

此認證及獎項除了我們品牌的肯定,更是一種鞭策; 因此此計劃需每年續期,提醒我們每年做好自己,以客人主導為目標。

「優網店」認證是行內的信心指標,令更多消費者認識到我們的網店。

「優網店」認證是行內的信心指標,令更多消費者認識到我們的網店。

HKRMA有廣泛的認受性,得獎的確是令我們在網上發展是一支很大的強心針。

此認證及獎項對我們的品牌是好好的認同,讓更多消費者知道我們網店的存在,多些來惠顧。

此認證及獎項可以消除消費者在網購信心的疑慮,將成功的購物體驗帶給客人。

 
TERMS & CONDITIONS

Agreement to Conditions

  • Participating companies/e-shops are required to abide by all rules and regulations of the Scheme.

  • HKRMA reserves the right of ownership of all data as well as the assessment methods used in the Scheme.

  • HKRMA reserves the right of final decision on all matters related to this Scheme and is not required to disclose any of the reasons relating thereto.

  • Participating companies/e-shops consent to the release to and/ or request for complaint records or information by HKRMA in relation to any allegation received by the Consumer Council and other related government departments or organizations against the participating companies for sale or dealing in pirated or counterfeit goods in the past twelve months.

  • HKRMA reserves the right to request supporting documents from participating companies/e-shops to prove the above declared information.

  • HKRMA shall not be responsible or liable in any occasional disputes / allegations between participating company and/ or its e-shop and individual online shoppers.

 

Confidentiality

  • All information pertaining to the survey data and findings of individual participating e-shop will be handled with utmost care and strict confidentiality.

  • Participating e-shops' performance will not be disclosed, except for the "Category Leader" and "Industry Leader".

Category

  • The Association reserves the rights of final decision in the acceptance, assignment and change of category of participating e-shops.

Withdrawal/Disqualification

  • Withdrawals are not acceptable after the enrolment is received, and the participation fee will not be refunded.

  • Any false information given relating to the participating company/e-shop may result in disqualification of its entry, and any participation fee paid for the period will not be refunded.

  • HKRMA reserves the right to suspend or terminate the use of the Recognition Logo if it has reason to believe the participating companies/e-shops have failed to comply with the rules and regulations of the Scheme, or if any action is taken against such participating companies/e-shops by Consumer Council, and other related government departments or organizations. The participating companies/e-shops are prohibited to use the logo on its e-shop, related advertisement and promotional materials.

CONTACT INFO

Tel: (852) 2866 8311

Email : admin@hkrma.org

Website : www.hkrma.org

Copyright © 2020 The Hong Kong Retail Management Association. All rights reserved.

「優網店」認證是行內的信心指標,令更多消費者認識到我們的網店。