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quality

customization

Service

Enable a full view for management to monitor the service performance of all retail outlets, review staff performance and provide all-rounded review on areas for improvement

Enquiry:

2866-8311 / qsp@hkrma.org

CUSTOMIZED ASSESSMENT & SERVICE 

Tailor-made assessment and training programmes upon client’s requests which promote quality service culture and implement service & brand building strategies effectively

TWO Main Customization Services

quality service

customization assessment

tailor made training and consultation

I am interested in customization service , please contact me for details!
I am interested in:

CUSTOMIZATION ASSESSMENT 

Participating retail brands can determine all assessment details in order to obtain insightful survey result, data analysis and industry indicators that best meet the needs of your business.

Enable A Full View for Management

01/

Monitor the service performance of all retail outlets

02/

Review staff performance

03/

Design related training

04/

Provide all-rounded review on areas for improvement

Customized Service and Area

Marketing Research
  • Customers Research

  • Market / Product Launch Research

  • Market Competitors Research

  • Pricing Audit Research

  • Macau Retail Market Research

Service Evaluation & Analysis
  • Shop Front Service Assessment

  • All-Outlet Visits

  • Monthly Analysis Report

  • Online / Offline Customer Satisfaction Survey

  • Customer Service Centre / Hotline

Staff Performance Assessment
  • Service Performance

  • Sales Performance

  • Appraisal

Organization Partnership
  • Specific Assessment

  • Recognition

TAILOR-MADE TRAINING & CONSULTATION SERVICE 

The Association provides different tailor-made training and professional consultation service to help retailers on promoting corporate service culture, implementing service and brand building strategies.   Our professional training for our retail staff and to upgrade their skills by delivering world-class standards.

Solution for Promoting Service Culture

Building Management Consent

Formulate Standard Service Workflow 

Onsite Training

Our Core Training Programmes

SELLING

SKILLS

  • Successful Selling

  • Consultative Selling

  • Presentation Skill

  • Customer Service Enhancement

  • Handling Customer Complaints

  • Customer Relationship Management

MANAGEMENT

SKILLS

  • Talent / Young Generation Management

  • Team Management

  • Time / Resource Management

  • Crisis Management

  • Change Management

  • Design Thinking

  • Business Transformation

  • Effective Skills for Staff Training and Performance Appraisal

  • Master the Skills of a Successful Leader

TEAM

BUILDING

  • Effective Communication

  • Team Spirit Building

  • Conflict Management

RETAIL 

OPERATION

  • Procurement and Logistics Management

  • Frontend / Backend Workflow Management

  • Inventory Management System

  • Electronic Payment Gateway Management

E-COMMERCE 

SKILLS

OPERATION

  • E-Shop content planning and maintenance

  • Web Performance Optimization

  • Mobile Commerce & Experience Development

  • Cyber Security Management

DIGITAL MARKETING 

  • Multi-Channel Digital Marketing

  • Social Media Marketing

  • Video Marketing Strategy

  • Media Budget Optimization Strategy

  • Big Data Management and Analysis

CUSTOMER EXPERIENCE

  • Online Shop Interface / Shopfront Service Design

  • Digital / O2O Customer Experience

  • Customer Relationship Management (CRM)

  • Online Shop AI & Machine Learning for Customer Service

  • Contract Fulfillment and Logisitic Management

CONTACT INFO

Tel: (852) 2866 8311

Email : admin@hkrma.org

Website : www.hkrma.org

Copyright © 2020 The Hong Kong Retail Management Association. All rights reserved.