quality
customization
Service
Enable a full view for management to monitor the service performance of all retail outlets, review staff performance and provide all-rounded review on areas for improvement
Enquiry:
2866-8311 /
CUSTOMIZED ASSESSMENT & SERVICE
Tailor-made assessment and training programmes upon client’s requests which promote quality service culture and implement service & brand building strategies effectively
TWO Main Customization Services
quality service
customization assessment
tailor made training and consultation
CUSTOMIZATION ASSESSMENT
Participating retail brands can determine all assessment details in order to obtain insightful survey result, data analysis and industry indicators that best meet the needs of your business.
Enable A Full View for Management
01/
Monitor the service performance of all retail outlets
02/
Review staff performance
03/
Design related training
04/
Provide all-rounded review on areas for improvement
Customized Service and Area
Marketing Research
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Customers Research
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Market / Product Launch Research
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Market Competitors Research
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Pricing Audit Research
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Macau Retail Market Research
Service Evaluation & Analysis
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Shop Front Service Assessment
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All-Outlet Visits
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Monthly Analysis Report
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Online / Offline Customer Satisfaction Survey
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Customer Service Centre / Hotline
Staff Performance Assessment
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Service Performance
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Sales Performance
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Appraisal
Organization Partnership
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Specific Assessment
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Recognition
TAILOR-MADE TRAINING & CONSULTATION SERVICE
The Association provides different tailor-made training and professional consultation service to help retailers on promoting corporate service culture, implementing service and brand building strategies. Our professional training for our retail staff and to upgrade their skills by delivering world-class standards.
Solution for Promoting Service Culture
Building Management Consent
Formulate Standard Service Workflow
Onsite Training
Our Core Training Programmes
SELLING
SKILLS
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Successful Selling
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Consultative Selling
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Presentation Skill
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Customer Service Enhancement
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Handling Customer Complaints
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Customer Relationship Management
MANAGEMENT
SKILLS
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Talent / Young Generation Management
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Team Management
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Time / Resource Management
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Crisis Management
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Change Management
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Design Thinking
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Business Transformation
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Effective Skills for Staff Training and Performance Appraisal
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Master the Skills of a Successful Leader
TEAM
BUILDING
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Effective Communication
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Team Spirit Building
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Conflict Management
RETAIL
OPERATION
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Procurement and Logistics Management
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Frontend / Backend Workflow Management
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Inventory Management System
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Electronic Payment Gateway Management
E-COMMERCE
SKILLS
OPERATION
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E-Shop content planning and maintenance
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Web Performance Optimization
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Mobile Commerce & Experience Development
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Cyber Security Management
DIGITAL MARKETING
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Multi-Channel Digital Marketing
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Social Media Marketing
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Video Marketing Strategy
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Media Budget Optimization Strategy
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Big Data Management and Analysis
CUSTOMER EXPERIENCE
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Online Shop Interface / Shopfront Service Design
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Digital / O2O Customer Experience
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Customer Relationship Management (CRM)
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Online Shop AI & Machine Learning for Customer Service
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Contract Fulfillment and Logisitic Management