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New launch of O2O Customer Experience Recognition

Recognize retail brands with excellence in delivering seamless ONLINE & OFFLINE customer experience

Enjoy 20% discount for applications before 31 March, 2021


The retail market is transforming and revolutionizing at a very fast pace due to the rapid development of digitalization, e-commerce and omni-channel retailing. The Association works hard to drive smart retail transformation in Hong Kong through different recongition and awards.
(NEW) O2O Customer Experience Award
Recognize retail brands with excellence in delivering seamless O2O customer experience with Top 10 O2O Retail Brand Award (20% discount before 31 March, 2021)
Service Recognition
Recognize service performance in retail outlets (50% off for new members)
(NEW) TRUST E-Shop Recognition
Provide quick and easy certification SMEs and uplift their competitiveness (HK$500 for 2021 New Members!)
E-Shop Recognition
Recognize quality e-shops to raise consumers' confidence with Top 10 Quality E-Shop Award
(50% off for new members)
E-shop Developer Recognition
Recognize and certify Quality E-shop Developers and develop industry-wide standards and best practices for online retailing in Hong Kong
Anti-epidemic Measures Recognition
To certify retail stores with epidemic prevention measures
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Quality Service Programme
An effective service performance assessment tool by mystery shopper visits with Seasonal Service Leaders & Service Retailers of the Year
Service Talent Award
A well-recognized contest for cultivating retail talents and excellent service
Hong Kong Award for Service
An award to recognize service excellence of outstanding companies, supported by the Trade and Industry Department
Smart Retailing Awards
Recognize SMART and innovative ideas and campaigns
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Technology Vendor
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